Customer Testimonials

Hudson Cadillac service and sales is always outstanding in all regards. Professional, friendly and attentive to all customer needs. We have purchased 10 cars there and will remain loyal to this great company. Like family to us.

Always such a refreshing pleasure to work with the Audi service team! Chris was very accommodating for us without an appointment to remedy 2 minor dash warning lights that appeared on our vehicle. We were in and out in under 30 mins, problem solved! Thank you!

Enjoyed the service everyone made us feel like our needs were first and made us feel like our business was very important. Thank you Jim Hudson

Always professional and courteous.

Didn't honor their on paper initial quote. Should have done their due diligence to make sure it happened. Treated us like criminals for wanting to pay cash. Wanted to run our credit for paying with a check! WTH??? Must have needed financing quotas. The whole team unprofessional, rude, and was texting on phone while we were in sales office. $140k and they wouldn't budge $1k!!! Total greed! Would def not recommend them!

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I had a recall on my car so there was no charge. I just scheduled an appointment, dropped off my car, they drove me back to my house, called me 5 hours later to say they had finished and asked if I needed them to come get me. I had a friend going near there that I had drop me off and when I got my car not only had they did the recall but they had washed my car which was awful when I took it in.

Great service. Russell and Justin were excellent.

Had an appointment for an oil leak. Didn't have to wait, got my truck right in!

Great service and quick service from an awesome customer service team

Nicholas Cooper is the best advisor ever!!

I scheduled an appointment to bring my truck in at 9 AM on a Tuesday, but it wasn’t even looked at until Friday. That means I was without my vehicle for three and a half days — despite having a scheduled time. What’s the point of making an appointment if the truck isn’t going to be serviced anywhere near that time? This is hands-down the worst service department in Columbia. If this hadn’t been a manufacturer recall, I wouldn’t have brought my truck here at all. I don’t even get oil changes done here anymore — I ... Read More

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Google - Oct 13, 2025

I scheduled an appointment to bring my truck in at 9 AM on a Tuesday, but it wasn’t even looked at until Friday. That means I was without my vehicle for three and a half days — despite having a scheduled time. What’s the point of making an appointment if the truck isn’t going to be serviced anywhere near that time? This is hands-down the worst service department in Columbia. If this hadn’t been a manufacturer recall, I wouldn’t have brought my truck here at all. I don’t even get oil changes done here anymore — I drive 30 minutes out of my way just to avoid dealing with this service department

I had to cancel my scheduled service appointment in January with Samantha Inglis my Service Manager. I asked her if possible if she could reschedule my appointment for the second week in February. She quickly reviewed her schedule, and worked with me to set up the date and times We set the date and time (I needed to be in as early as possible) updated things needed to be done. On the service date at 7:00 AM Samantha was there to receive me and reconfirmed what was to be done, would I need a shuttle or Uber, filled out the paper ... Read More

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Google - Sep 30, 2025

I had to cancel my scheduled service appointment in January with Samantha Inglis my Service Manager. I asked her if possible if she could reschedule my appointment for the second week in February. She quickly reviewed her schedule, and worked with me to set up the date and times We set the date and time (I needed to be in as early as possible) updated things needed to be done. On the service date at 7:00 AM Samantha was there to receive me and reconfirmed what was to be done, would I need a shuttle or Uber, filled out the paper work, gave me an estimated time for completing the service and advised me she would update me on the progress of the service. Samantha also noted that I would receive a video or pictures of the progress and service as well. While waiting, I was updated twice with the video and Samantha’s follow ups, status costs and completion notice the car was ready and beat the estimated time frame. Samantha Inglis is an excellent Service Manager and Jim Hudson Representative. Truly a credit to the firm and totally focused on her customers. I would highly recommend to anyone needing or looking for a quality Dealership and Service Manager to consider Jim Hudosn GMC and Samantha Inglis. Arnold Wells

Great service as always. Thank you Samantha for your time.

The service technician was excellent.

Tire Rotation, Engine filter, Cabin Filter oil change .Great Cutomer Service

The customer service is horrible. I’m a regular customer but things seem to be getting worse. I dropped my truck off Tuesday and by Friday it was still never checked out.

Jennifer Justice at Jim Hudson Cadillac truly makes the car-buying experience delightful! Her dedication to customer satisfaction and her wealth of knowledge shine through every step of the way. Highly recommend working with her! Jennifer's warm personality and attention to detail made the whole process stress-free and enjoyable. She truly goes the extra mile to ensure you drive away happy and confident in your new vehicle." Let me know if that captures what you're looking for!

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Professional, timely, courteous, luxury service! They also wash your car for free after service. It was very clean and shining, the tires too.

I had a really good service tech named Colleen. I had my oil changed and tires rotated in about an hour while I waited . She was excellent!

good experience, courteous service

Everybody was very Courteous and Polite.

As usual, service was prompt, courteous, efficient.

This been the fastest car deal I have ever had they were very professional Jeff help us in all the process Will highly recommend Jim Hudson Chevrolet .

The staff was professional and receptive to all my concerns and ensured all were resolved

Your service dept has had 2+ weeks to service our 2018 Buick. Today, I called and spoke to Russell about picking up my vehicle. He authorized the shuttle driver to pick me up at the airport which I greatly appreciated because I needed to return my rental car. As I drove my Envision out of your service garage I notice my tire sensors were still lit on my dash board. I backed up and told the service agent that I wanted that resolved. Three hours and $700 later new sensors were installed. As I left, the car started to stutter upon acceleration. It ... Read More

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Google - Apr 25, 2025

Your service dept has had 2+ weeks to service our 2018 Buick. Today, I called and spoke to Russell about picking up my vehicle. He authorized the shuttle driver to pick me up at the airport which I greatly appreciated because I needed to return my rental car. As I drove my Envision out of your service garage I notice my tire sensors were still lit on my dash board. I backed up and told the service agent that I wanted that resolved. Three hours and $700 later new sensors were installed. As I left, the car started to stutter upon acceleration. It was a bit frightening to me. The engine light, traction control, and other warning lights were lit or flashing on the dash board. THESE WERE THE EXACT REASONS THAT THE CAR WAS BROUGHT TO YOUR SERVICE DEPARTMENT. Your department was closed when I tried to call from Route 20 at 6:07 pm. I am seriously disappointed!!!

Find another dealer ship this company has lost its respect for the customer. and it’s all about the dollar!

Samantha deserves all the stars!! She needs to be in management for the service dept. She is very welcoming, efficient, thorough and informative. She doesn’t forget a face. But more importantly, she acknowledges every customer, not just the ones she has worked with. She is a customer service leader!

Channon was excellent. He provided excellent service. He checked on me and kept me updated with the status of my car. Kudos to Channon!!!!

I recently had work done, and I couldn't be more impressed with the outstanding customer service I received. From the moment I walked in, the staff was welcoming, professional, and genuinely attentive to my needs. My service advisor took the time to explain everything clearly, kept me updated throughout the process, and made sure all my questions were answered. The team went above and beyond to ensure my experience was smooth and stress-free. They even had my vehicle ready ahead of schedule and in immaculate condition. It’s rare these days to find a place that values both quality ... Read More

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Google - Apr 7, 2025

I recently had work done, and I couldn't be more impressed with the outstanding customer service I received. From the moment I walked in, the staff was welcoming, professional, and genuinely attentive to my needs. My service advisor took the time to explain everything clearly, kept me updated throughout the process, and made sure all my questions were answered. The team went above and beyond to ensure my experience was smooth and stress-free. They even had my vehicle ready ahead of schedule and in immaculate condition. It’s rare these days to find a place that values both quality work and exceptional service, but this dealership truly delivered on both. I’ll definitely be returning for any future service needs and highly recommend them to anyone looking for a dealership that treats you with respect and care. Thank you to the entire team at Cadillac!

Great Staff Good Job

Steve was amazing from the moment he greeted me.

My experience was good

When I first got there I wasn't sure which window to go to, the guy I stood in front of completely ignored me literally didn't acknowledge me for 5 minutes. So i finally walked over to the next window and the young lady was sooo sweet. Samantha was absolutely amazing. If I went to her first I would have given 5 stars! She made me want to be there. She was very helpful and kept informed. Upon picking up my car the young guy was given my key but it took over 30 min before he could find my vehicle. But ... Read More

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Google - Feb 6, 2025

When I first got there I wasn't sure which window to go to, the guy I stood in front of completely ignored me literally didn't acknowledge me for 5 minutes. So i finally walked over to the next window and the young lady was sooo sweet. Samantha was absolutely amazing. If I went to her first I would have given 5 stars! She made me want to be there. She was very helpful and kept informed. Upon picking up my car the young guy was given my key but it took over 30 min before he could find my vehicle. But was very apologetic when he finally found it. I appreciated that. He was also very kind. Now I'm just waiting to see if my warranty will cover what I need done so I can bring my vehicle back in. Hopefully I will hear back from Samantha soon.

Service representative was very welcoming. The Dealership was clean and the waiting area provided coffee, water and other refreshments

I could not be more pleased with the service I received from Colleen Wiggins! She was professional, personable, and she went the “extra mile” to get my car back that day. As an aging widower, my car is very important to me and she responded to that 😇 God bless her!

Absolutely 💯 awesome 👏

I did an outstanding job and diagnosing and repair

If you tell a customer two hours The customer better expect to stay there 4 to 6 hours if you’re waiting on a courtesy ride, it’s best to find your own way home.

after 3 days without my car, picked it up to find another problem which obviously ensued due to work just done and was told i had to drop my car off again for up to 72 hours for another diagnostic. no personal intervention, or care. i need my car

I had to put an $8,000 8L90 transmission in my 2017 GMC Sierra 1500. It's been running hot since it was new and has had problems since inside the warranty period. You all know about the extensive problems GM has there, including a class action suit over that tranny. However, dealing with Samantha in the service dept was no picnic. At first, she was kind and helpful. In addition to the transmission swap, I asked for diagnostics to be done on two or three other items, which they did and charged fairly for the time. I also asked for an oil change. ... Read More

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Google - Oct 29, 2024

I had to put an $8,000 8L90 transmission in my 2017 GMC Sierra 1500. It's been running hot since it was new and has had problems since inside the warranty period. You all know about the extensive problems GM has there, including a class action suit over that tranny. However, dealing with Samantha in the service dept was no picnic. At first, she was kind and helpful. In addition to the transmission swap, I asked for diagnostics to be done on two or three other items, which they did and charged fairly for the time. I also asked for an oil change. There was no oil change sticker placed on the windshield, and the tech failed to reset my indicator in the computer. Consequentially, I had to get under the hood to verify via the dip stick if it had new oil in it but it doesn't give me much confidence that they changed the filter. They sure did offer to change my cabin filter for me though, a 2 minute procedure anyone can learn on youtube. Beyond that, Samantha was in a foul mood the afternoon that I picked up my truck. She was not friendly and failed to ensure the truck was DETAILED including a coat of wax while it was there. It even said on the ticket "C/R coat of wax." All they did was a cursory vacuum, and a quick trip through the contact car wash. There were dirt spots and waters spots all over it. The wheels looked AWFUL with overspray from their tire treatment. It looked like crap. I’d asked for the tired to be rotated, and Samantha communicated to me by text that the wheel lock couldn’t be found. I told her it was in the glovebox. She said it wasn’t. I went to the truck, opened the glovebox, and there it sat in plain view. Additionally, immediately upon picking it up, I noticed that a new service light was on and the tire pressure monitoring system is not now working. No pride in the work or at the counter. Samantha was in such a foul mood that there was no hope of addressing any of that. She basically just said I wasn't charged for it, then turned around and walked off. In a world where it's really easy to go the extra mile to give excellent service, I have repeatedly found that most places just don't give a shit anymore. Edit: Nick, the service manager has since reached out and has been very accommodating to ensure these items are rectified. I grew up the son of an shop owner, and dad always asked that if they messed up, people give him a chance to make it right before speaking poorly about the business, so I am giving them a chance to make it right. I appreciate that.

If you can find some where else to take you vehicle or purchase please do. The service manager have a nonchalant personality. I sat in the dealership today for 1 hour for them to tell me they ordered the wrong part. I asked for my vehicle not be washed. Due to the brushes scratching your paint. The guy took it through any way and the manager said I quote I can’t unwash it with a blank stare. The service department isn’t what it use to be with great customer service. Nic is the only one left that value his ... Read More

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Google - Oct 22, 2024

If you can find some where else to take you vehicle or purchase please do. The service manager have a nonchalant personality. I sat in the dealership today for 1 hour for them to tell me they ordered the wrong part. I asked for my vehicle not be washed. Due to the brushes scratching your paint. The guy took it through any way and the manager said I quote I can’t unwash it with a blank stare. The service department isn’t what it use to be with great customer service. Nic is the only one left that value his customers. Anyone else your just a number and they don’t care about you just your money.

Good luck getting in touch with a service adviser, They could learn from the Lexus dealership.

If you're doing an online transaction with Jim Hudson cadillac DON'T!!! I was shown pictures of a sweet looking 2020 CT5-V during negotiations. When the car was delivered to me in ohio the car looked like it had been sitting in a corn field for days. I had to promise them a 5 star review to get them to send a check to replace the windshield and have the car detailed. Wow what an experience! I will never ever trust this dealership. If you want to try an online out of state deal at Jim Hudson DON'T!

Poor Service Department and Service Manager Russell Mitchell. They don't stand by their word.

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This dealership is either incompetent or negligent. Ordered, or so we thought, a 24 CT5V in mid May of 24 and was told delivery would be about end of July to mid August. Called a few times for updates and was told everytime that it takes a few weeks for updates. Now, mid July, sales rep Skeeter refuses to answer our calls to the point we had to call the dealership directly. Once they gathered everyone together he, Skeeter, proceeded to gaslight my wife telling her she never put one on order. We have emails and texts to back these previous ... Read More

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Google - Jul 22, 2024

This dealership is either incompetent or negligent. Ordered, or so we thought, a 24 CT5V in mid May of 24 and was told delivery would be about end of July to mid August. Called a few times for updates and was told everytime that it takes a few weeks for updates. Now, mid July, sales rep Skeeter refuses to answer our calls to the point we had to call the dealership directly. Once they gathered everyone together he, Skeeter, proceeded to gaslight my wife telling her she never put one on order. We have emails and texts to back these previous conversations up. Best part, since he was in front of his manager getting exposed, he pretended that our call was dropped and just hung up. Like a coward. If this is the standard Jim Hudson has at a Cadillac dealership, I'd hate to see the other establishments. Just completely embarrassing to be honest.

Waste of time! First we were in discussion and planning a trip to buy a car within 24 hours only to be told 3 hours beforehand that someone else bought the car. Then…We were in communication with Jared (same sales rep) about the purchase price of a different car and after we drove 2 hours to sign the papers, the dealership said they can’t meet that price. So disappointed in that kind of representation from a dealer. Low class Hudson.

I went in 6 months ago to buy a luxury vehicle, torn between Volvo and Cadillac- we made the decision to go with the Cadillac. Brand New, right off the truck. It’s been in the shop three times, having multiple parts replaced (I haven’t had my NEW car for the past week and a half with no estimated time for when it will be fixed). We called our salesman and he’s really sorry we are having all this trouble… that’s it. No offers to help in any way. We went with a brand new luxury vehicle to ... Read More

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Google - Apr 26, 2024

I went in 6 months ago to buy a luxury vehicle, torn between Volvo and Cadillac- we made the decision to go with the Cadillac. Brand New, right off the truck. It’s been in the shop three times, having multiple parts replaced (I haven’t had my NEW car for the past week and a half with no estimated time for when it will be fixed). We called our salesman and he’s really sorry we are having all this trouble… that’s it. No offers to help in any way. We went with a brand new luxury vehicle to avoid having a car in the shop… and now I have a brand new car with MANY problems and apparently it’s on me to figure it out.

This is the worst place to take your vehicle to get serviced! Their customer service is horrible and they don’t make you feel like a valued customer! I wouldn’t take my bicycle to the service center!

My service advisor, Nic Cooper, was nothing short of amazing, respectful and helpful when I brought my 2013 Cadillac SRX in to have its Stabilitrack and multiple ABS, and brake light and warning alarms repaired. I absolutely wish I could say that his service supervisor, and Jim Hudson Cadillac as a whole was just as stellar as Nic. Sadly, I cannot give such a review on Jim Hudson Cadillac, as they turned out to be quite the opposite, giving no care or forward thought to us as customers who, before today, absolutely would have been back to purchase the newer model ... Read More

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Google - Mar 13, 2024

My service advisor, Nic Cooper, was nothing short of amazing, respectful and helpful when I brought my 2013 Cadillac SRX in to have its Stabilitrack and multiple ABS, and brake light and warning alarms repaired. I absolutely wish I could say that his service supervisor, and Jim Hudson Cadillac as a whole was just as stellar as Nic. Sadly, I cannot give such a review on Jim Hudson Cadillac, as they turned out to be quite the opposite, giving no care or forward thought to us as customers who, before today, absolutely would have been back to purchase the newer model SUV that I have been coveting. It would have been my third Cadillac SUV, as before today, I thought I would be a life-long Cadillac owner. Unfortunately, after waiting for diagnostics from approximately 9:00 am until around 1:30 pm, I was informed that the brake control module would need to be replaced, at a whopping $1,350. When I gave the go-ahead to do the repair, and was told they had the part after about 45 minutes of them searching for it, another hour and a half passed before I was informed that GM no longer makes the part, so the repair could not be done. Nic, understanding that I am self employed and time is money, attempted to have the diagnostic fee of $200 waived. He was berated by his manager for doing so, and managed to give me a $20 discount. So the six and a half hours that I spent waiting to find out it was a problem that their trusted company and brand could not repair, I should clearly just write off, but they were not willing to do the same. I recommend giving pause before purchasing a GM product from Jim Hudson. It could save you valuable earning time lost and money paid for nothing in return. We will be visiting a Ford dealership to replace my vehicle. This would absolutely have been a replacement purchased at Jim Hudson, had $200 not been more important than a customer who was clearly viewed as someone with a very well-loved older car, and not as important as the newer models whose owners I watched being catered to for 6 plus hours of my day. I’m very certain had our car not been older and we not clad in our jeans and ‘70’s rock band t-shirts, the fee would have been waived without hesitation, as well it should have been.

My family and I recently had a disheartening experience with the finance manager, Jade, at Jim Hudson Cadillac while purchasing 2 vehicles. Unfortunately, his conduct left much to be desired. From the outset, Jade's approach was marked by rudeness and a lack of attentiveness. Despite our attempts to engage in a productive discussion about financing options, he seemed more interested in touting his military service. It was particularly baffling since he failed to realize that he was sitting in front of two disabled veterans ourselves. Jade's demeanor was off-putting as he rushed through explanations, making things unnecessarily political and ... Read More

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Google - Mar 1, 2024

My family and I recently had a disheartening experience with the finance manager, Jade, at Jim Hudson Cadillac while purchasing 2 vehicles. Unfortunately, his conduct left much to be desired. From the outset, Jade's approach was marked by rudeness and a lack of attentiveness. Despite our attempts to engage in a productive discussion about financing options, he seemed more interested in touting his military service. It was particularly baffling since he failed to realize that he was sitting in front of two disabled veterans ourselves. Jade's demeanor was off-putting as he rushed through explanations, making things unnecessarily political and kept bringing up the upcomg election, barking that if we didn't like things with the deals to vote in the upcoming election. He seemed more interested in hearing himself speak rather than listening to our concerns. If he had taken the time to slow down and genuinely listen instead of talking down at us the interaction could have been much more positive. We left the dealership feeling unheard and disrespected. It's disappointing when someone in a customer-facing role fails to prioritize customer needs over personal agendas. We hope that Jim Hudson Cadillac addresses these issues with Jade so that future customers do not have a similar experience. In conclusion, our interaction with Jade was far from satisfactory, and we would caution others who may encounter him during their car-buying journey.

Well I don't never do this. But they sold a car I wanted after being approved and offering a down payment of 250.00 when they wanted 500.00. The car wasn't even ready to be sold because of some paint work being done.I would of had the 500 by the time the car was ready. I call that bad business dealing since I'm the one has been talking to you first about it. Thanks Danny Williams and Shy Dickerson I really appreciate it.

WARNING! Expect almost $3000.00 in Added/Hidden fees to the price. And when the sales manager got involved, his tone was condescending especially when I confronted him with all the hidden fees, he said all the dealers are doing it...not true. The sales Lady was very sweet, too bad she is working for such a horrible dealership. NOT RECOMMENDED. Response to Ace Campbell: Mr Campbell, to contact you will be a bigger waste of time than I did when I walked into your dealership especially since I already bought a better equipped car than the one you have for a ... Read More

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Google - Dec 28, 2023

WARNING! Expect almost $3000.00 in Added/Hidden fees to the price. And when the sales manager got involved, his tone was condescending especially when I confronted him with all the hidden fees, he said all the dealers are doing it...not true. The sales Lady was very sweet, too bad she is working for such a horrible dealership. NOT RECOMMENDED. Response to Ace Campbell: Mr Campbell, to contact you will be a bigger waste of time than I did when I walked into your dealership especially since I already bought a better equipped car than the one you have for a considerably less money. My Review was NOT a leverage point intended to get a desired deal in lieu of deleting or amending said review. Rather, It was an honest opinion and a warning to unsuspecting victims of your unethical practices. Decent dealers do still exist, but based on my experience, Jim Hudson is NOT one of them.

Just left this dealership. I came to buy a CT4 blackwing with a check in my pocket from USAA. I drove here from Shaw AFB for the sole purpose of buying a specific car TONIGHT. I walked in… waited beside the car and no one could be bothered to speak to me. Even the guy at the receptionist desk didn’t acknowledge my presence. Now I have to drive to Atlanta to get the exact same car. I don’t understand how someone in a sales environment would ignore a customer. I’m obviously in my 40s…. Obviously military, and ... Read More

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Google - Dec 20, 2023

Just left this dealership. I came to buy a CT4 blackwing with a check in my pocket from USAA. I drove here from Shaw AFB for the sole purpose of buying a specific car TONIGHT. I walked in… waited beside the car and no one could be bothered to speak to me. Even the guy at the receptionist desk didn’t acknowledge my presence. Now I have to drive to Atlanta to get the exact same car. I don’t understand how someone in a sales environment would ignore a customer. I’m obviously in my 40s…. Obviously military, and I pulled up in a nice car. The sales team here is either , blind or lazy.

I called and was quoted a $365 price for a transmission flush. I dropped the truck off the night before. They called the next day and told me that my truck was ready. I asked what the final price was and they told me almost $900. They ended up giving me a "discount" bringing the total down to almost $700 since the original quote was 365. I never received any call, saying the price would be higher before doing the service or that the price increased. When standing in line to pick my truck up, a lady in line in front of ... Read More

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Google - Dec 5, 2023

I called and was quoted a $365 price for a transmission flush. I dropped the truck off the night before. They called the next day and told me that my truck was ready. I asked what the final price was and they told me almost $900. They ended up giving me a "discount" bringing the total down to almost $700 since the original quote was 365. I never received any call, saying the price would be higher before doing the service or that the price increased. When standing in line to pick my truck up, a lady in line in front of me had the same thing happen to her. The quote was far less than the amount charged. Wasn't told prior, and then gave a "coupon" to bring the charge back down a little bit. This place looks nice, but they make a lot of their money by lying and taking advantage of customers.

I purchased a 2017 Cadillac ESV Preowned dealer certified vehicle. 30 Days after I purchase it, the battery went dead in the vehicle had pay to replace the battery at the Dealership. It has a entertainment center in it that does not work. When I purchased the vehicle, the entertainment center was turned on, but unbeknownst to me that the buttons did not work. I spoke with Carl Thompson who works in the service department about the issue and was told if I did not Purchase a bumper to bumper warranty then I would have to pay to have it repaired . When ... Read More

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Google - Dec 5, 2023

I purchased a 2017 Cadillac ESV Preowned dealer certified vehicle. 30 Days after I purchase it, the battery went dead in the vehicle had pay to replace the battery at the Dealership. It has a entertainment center in it that does not work. When I purchased the vehicle, the entertainment center was turned on, but unbeknownst to me that the buttons did not work. I spoke with Carl Thompson who works in the service department about the issue and was told if I did not Purchase a bumper to bumper warranty then I would have to pay to have it repaired . When I purchased the vehicle, I was also promise things that I did not receive i.e. the rear cover was missing in the back, which I have still not received. This vehicle was sold under false pretenses that the entertainment center work. I called my sales representative back (Skeeter) About the issues he went to bat for me but in the end, he is only a sales representative. He can only do what he can do, He spoke with the sales manager, who was supposed to give me a call about the issue but of course, I never received a call from the sales manager. I am a disabled veteran who has served his country for 22 years, I find it very offensive that this particular car dealership do not stand behind their words like preowned certified. So if you are a veteran or even active duty soldier I urge you not to waste your money at Jim Hudson Cadillac dealership. They do not stand behind their product. Once they have their money they have no use for you or even helping you.

Poor service. Had a 1;00 appt for oil change and rotate tires. It’s now 5:00 and I’m still waiting. Watch customers who came 2 hours after me got service and gone. I’m a very patience person. But this is ridiculous.

Horrible experience buying a vehicle. Dealership is a constant disappointment on multiple levels.

Inquired about a truck and was told they could not make the deal work. Was called back and told to come into the dealership and the used car manager would make it happen. Drove from Charleston to Columbia only to be told they could not get even close to making my deal work. I was blatenly lied to by this used car manager who never even had the decency to talk to me face to face. Do not trust them!!

I took my Cadillac Escalade and dropped it off by appointment a week later no call or anything I called every day they said someone will call me back in 10 minutes or 30 minutes no one ever called me back I went and talk to the manager he told me he was going to do something did nothing I went to pick up my vehicle to take it somewhere else They was very rude. No one even apologized, gave me back my vehicle and sent me on my Merriway not good for business.

Find a different dealer!!! Sorriest dealership that I had the displeasure of dealing with. Worst experience ever with any dealership. Took Caddy in for repairs, after 2 days they never even touch the vehicle. I am the owner of two business and wanted to setup an account like I have with the other GM Dealers. Their accounting department never called me back and I called 3 times. Then I get a call from the Service manager telling me they don't do that. Their lost as the business processed over 200K last year from GM in Parts and new vehicles.

Talked to Ervin Gamble the salesman that reached out to me after I inquired on line about a vehicle. We discussed price and he stated let me plead the price with my manager. We text several more times after that. He then called and asked when I could come in. I said I would be in the next day as I had a Dr appt in the area. I also stated my price that was never discouraged besides let me plead with my manager. I show up at the dealership today and Mr Gamble told me he cut me off ... Read More

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Google - Jul 25, 2023

Talked to Ervin Gamble the salesman that reached out to me after I inquired on line about a vehicle. We discussed price and he stated let me plead the price with my manager. We text several more times after that. He then called and asked when I could come in. I said I would be in the next day as I had a Dr appt in the area. I also stated my price that was never discouraged besides let me plead with my manager. I show up at the dealership today and Mr Gamble told me he cut me off at my price and more or less what am I doing there. I shook his has not even a hello just look at your phone and say I cut you off. The sales manager tried calling me a couple of times yesterday and I couldn’t answer. The treatment I received after being in the lot for 10 minutes and obviously being ignored when I text I was there is really uncalled for. I’ll remember those words “I cut you off” as a customer Jim Hudson. I’ll also never forget, “Experience it once, you’ll never forget” your motto for your dealerships. This happened at the Cadillac dealership and “I’ll never forget it” Mr Campbell, I sent you an e mail. Mr Campbell I have now sent you two e mails to your response here. Obviously it’s a canned response.

I was interested in a 2023 Cadillac CT5 and put a $500 deposit on it on 6/23/23. My salesperson was Zanthony Rambert. On 6/24/23, I purchased a BMW instead. I sent an email to Mr. Rambert on 6/24/23, to refund my deposit, which he said he would submit the paperwork to accounting. As of today, 7/13/23, I have not received my money back, and am unable to reach anyone to speak to. My emails go unanswered to Mr. Rambert and on the website email. I will not ever consider buying any product from the Jim Hudson line of dealerships.

I took my car to dealership in May after 3 visits and over 3500 dollars later my car is still not fixed. Customer service is non existent. When I call about my car I get no response. I called the cooperate office and still no results.

If you live out of state, DO NOT attempt to buy a vehicle from Jim Hudson! I’ve gotten nothing but misinformation and the run-around from sales and finance! I initiated the purchase of my Cadillac at the beginning of April and still have not received my license/registration or the correct documentation for my credit union. BEWARE!

Jim Hudson dealership bought my car for 24,000 and my payoff was about 18,600. Been trying to call finance and General Manager to find out when they planning on sending my check. Called and left message with both of them, but no return call yet. I thought by me going to a Cadillac Dealer I would receive at least good service. They sold me a car with one remote key and I haven't received the second one yet but it on the way. What make it bad they must have received my title from the payoff because they have my turn ... Read More

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Google - Apr 5, 2023

Jim Hudson dealership bought my car for 24,000 and my payoff was about 18,600. Been trying to call finance and General Manager to find out when they planning on sending my check. Called and left message with both of them, but no return call yet. I thought by me going to a Cadillac Dealer I would receive at least good service. They sold me a car with one remote key and I haven't received the second one yet but it on the way. What make it bad they must have received my title from the payoff because they have my turn in car on their listing for 34,000. But know check for me yet.

Still waiting on parts. It has been that way since Covid over 3 years ago.

If I could rate a negative star, I would. While I understand staff shortages, poor customer service and follow through are no excuses. It has always been my desire to maintain Cadillac parts and service, I have not been able to get this with JH!! I have even tried contacting the service manager, customer relations manager and GM and still my issue is unresolved. The service manager did call back once, but did not leave a message and never returned my calls since this atrempt! The customer relations manager never responded to my email and GM has yet to call ... Read More

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Google - Nov 15, 2022

If I could rate a negative star, I would. While I understand staff shortages, poor customer service and follow through are no excuses. It has always been my desire to maintain Cadillac parts and service, I have not been able to get this with JH!! I have even tried contacting the service manager, customer relations manager and GM and still my issue is unresolved. The service manager did call back once, but did not leave a message and never returned my calls since this atrempt! The customer relations manager never responded to my email and GM has yet to call me back...this is terrible and disheartening! I hate having to use this platform but this may be the only way to get their attention!

I had a 12:15 appointment for an oil change. I pulled into the service bay and got out to wait for a service rep to greet and assist me. I waited a few mins before a female service rep finally said someone will be with you in a minute (only one rep was with another customer). Finally a service rep asked me could he help me. I replied I have a 12:15 appointment for an oil change. The rep took down my contact info and said he would call when my vehicle was ready. I replied ok. I never received a call ... Read More

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Google - Nov 3, 2022

I had a 12:15 appointment for an oil change. I pulled into the service bay and got out to wait for a service rep to greet and assist me. I waited a few mins before a female service rep finally said someone will be with you in a minute (only one rep was with another customer). Finally a service rep asked me could he help me. I replied I have a 12:15 appointment for an oil change. The rep took down my contact info and said he would call when my vehicle was ready. I replied ok. I never received a call so at approximately 2:30, I stopped back by dealership and immediately seen my truck was ready and the driver front window was left rolled down. I proceeded inside to see the rep who assisted me earlier and he wasn’t there so another rep asked me could he help me and I replied I’m here to pick up my vehicle. He asked my name so he could find my invoice. I immediately informed him my window was left down and I wasn’t happy about it. He couldn’t find my keys so after approximately five mins, he walks out to my truck and my keys were in the truck with the window down and vehicle unsecured. I’m a pretty understanding person who doesn’t get upset too often but needless to say, I was not happy and all I got from the service rep was that he was sorry. I paid and left but I can assure you I will NEVER bring my vehicle back to your dealer. If I could give you no stars I would. This by far is the worst Cadillac service department I’ve ever seen.

I have been back and forth to the service department for the same issue I’ve been experiencing for months now. I did the recommended services and the problem is still there. I have made 6-8 trips, took time off work, been without a vehicle for a week on multiple occasions. I was told they would bring my car in as soon as the technician was finished with a vehicle on Monday Oct 10th. Here it is Friday the 14th and I’ve been getting the “run around”. My car isn’t fixed I’m still having the same issue ... Read More

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Google - Oct 14, 2022

I have been back and forth to the service department for the same issue I’ve been experiencing for months now. I did the recommended services and the problem is still there. I have made 6-8 trips, took time off work, been without a vehicle for a week on multiple occasions. I was told they would bring my car in as soon as the technician was finished with a vehicle on Monday Oct 10th. Here it is Friday the 14th and I’ve been getting the “run around”. My car isn’t fixed I’m still having the same issue and they don’t seem to want to service me.

I wish I could give 0 stars! My car was here over 2 months and we called before hand and they told us it was under warranty and come to find out it wasn't after they had it 2 months already, then called and said it was ready and we got here and it took 30 minutes to be brought around and we open the truck to find pieces still weren't put on the car, so they had to take it back and put the parts back on and we are still waiting and it's been an hour already! The service ... Read More

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Google - Sep 12, 2022

I wish I could give 0 stars! My car was here over 2 months and we called before hand and they told us it was under warranty and come to find out it wasn't after they had it 2 months already, then called and said it was ready and we got here and it took 30 minutes to be brought around and we open the truck to find pieces still weren't put on the car, so they had to take it back and put the parts back on and we are still waiting and it's been an hour already! The service and customer service is horrible! Goodluck if you bring your car here for service!

Just wow…. They have a vehicle advertised on 2 websites for a specific price. I called to make sure it is available, which it is so I start the process and give them trade info. Starting to get excited until they send over a buyers worksheet and they add 35K to the car! I called to inquire why, as I am in shock! The manager proceeded to tell me the car is in high demand and that basically it is what it is. As I was ready to spend over 100K on a car I just couldn’t believe that they ... Read More

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Google - Jul 7, 2022

Just wow…. They have a vehicle advertised on 2 websites for a specific price. I called to make sure it is available, which it is so I start the process and give them trade info. Starting to get excited until they send over a buyers worksheet and they add 35K to the car! I called to inquire why, as I am in shock! The manager proceeded to tell me the car is in high demand and that basically it is what it is. As I was ready to spend over 100K on a car I just couldn’t believe that they would try and take advantage of customers like this. Not only is it false advertisement, it’s just plain bad business. It’s absolutely sick that dealerships are taking such advantage of people right now just because they can. I’m still in absolute shock.

Called and inquired about a vehicle, was sent information I didn’t request, the receptionist called to see if we were still interested in car and they sold it within 3 minutes of the call as we were approaching the business. Tried to lie and say we had an appointment at 1:00pm when he was still texting me info at 1:50pm. Matt Hickey is a terrible salesman and I’m glad I was able to take my business elsewhere!!!