J.D. Power 2023 Dealer of Excellence

2022 Cadillac CT5-V front grille

Jim Hudson Cadillac Is a J.D. Power 2023 Diamond Dealer of Excellence for Customer Sales Experience

Jim Hudson Cadillac is a J.D. Power 2023 Dealer of Excellence for the Customer Sales Experience and has achieved Platinum status. Platinum status is awarded to those dealerships that have earned the Dealer of Excellence for FOUR consecutive years. Currently, there are less than 30 dealerships nationwide to have achieved this distinction.

The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer

Not all dealerships can qualify. Those who do must pass a rigorous process:

First, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand’s performance in the most recent J.D. Power Sales Satisfaction Index (SSI) Study.SM Only about 20% of franchised dealerships are eligible for consideration under the J.D. Power Dealer of Excellence Program.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) Study. SM

Finally, once a dealer passes the initial screening, U.S. and Canada J.D. Power Dealer of Excellence applicants must complete, and pass, an in-dealership process verification, which focuses on eleven (11) J.D. Power Best Practices. Passing dealers must be able to demonstrate a minimum of nine (9) out of the eleven (11) criteria.

Dealers of Excellence who achieve certification for multiple years are identified as follows:

  • 2 Years: Silver Dealer of Excellence
  • 3 Years: Gold Dealer of Excellence
  • 4 Years: Platinum Dealer of Excellence
  • 5 Years or More: Diamond Dealer of Excellence

J.D. Power 2023 Dealer of Excellence Program recognition is based on the achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE